1. Service Description
Exiled Kingdoms RPG represents a comprehensive gaming experience developed and published by 4A Games Studio. Our service encompasses the core game, regular content updates, technical support, community features, and related services designed to enhance your gaming journey. We are committed to providing a seamless, engaging, and secure gaming environment for all our players.
2. User Responsibilities
As a valued member of the Exiled Kingdoms RPG community, you bear certain responsibilities to ensure the optimal gaming experience for yourself and others:
- Account Security: Maintain strict confidentiality of your account credentials and immediately report any unauthorized access attempts
- System Requirements: Ensure your device meets or exceeds the minimum system requirements specified for optimal gameplay
- Client Maintenance: Keep your game client updated to the latest version to access new features and security improvements
- Community Standards: Adhere to all game rules, community guidelines, and fair play policies
- Data Management: Regularly backup your game progress and maintain sufficient storage space
- Communication: Maintain a valid email address for important game notifications and updates
3. Game Updates
Our dedicated development team continuously works to enhance Exiled Kingdoms RPG through regular updates that include:
- Performance Optimization: Regular bug fixes, performance improvements, and stability enhancements
- Content Expansion: New quests, characters, items, and gameplay features to enrich your adventure
- Game Balance: Careful adjustment of game mechanics, character abilities, and item statistics
- Quality of Life: User interface improvements and gameplay refinements based on community feedback
- Security Updates: Implementation of new security measures and anti-cheat systems
- Technical Improvements: Enhanced graphics, sound effects, and overall game polish
4. Technical Support
We provide comprehensive technical support through multiple channels to ensure you receive timely assistance:
- Email Support: Direct communication with our technical support team for personalized assistance
- Official Forums: Community-driven support platform with active moderation and developer participation
- Knowledge Base: Extensive documentation covering common issues and game mechanics
- Discord Community: Real-time support and community interaction through our official Discord server
- Social Media: Regular updates and support through our official social media channels
- In-Game Help: Comprehensive tutorial system and in-game support features
5. Service Availability
While we strive to maintain uninterrupted service, certain maintenance activities may be necessary:
- Scheduled Maintenance: Regular server maintenance windows for system updates and improvements
- Emergency Maintenance: Unplanned maintenance to address critical issues or security concerns
- Server Updates: Implementation of new features and performance optimizations
- Security Measures: Deployment of security patches and anti-cheat updates
- Backup Procedures: Regular data backup and system integrity checks
- Infrastructure Updates: Hardware and software upgrades to maintain service quality
6. Limitation of Liability
4A Games Studio's liability is limited in the following circumstances:
- Data Loss: We are not liable for loss of game progress, save data, or account information due to technical issues or user error
- Technical Issues: We cannot be held responsible for problems arising from factors beyond our control
- Third-Party Software: Issues caused by conflicts with unauthorized third-party software or modifications
- Service Interruptions: Temporary service unavailability due to maintenance or technical difficulties
- Device Compatibility: Problems arising from incompatible hardware or software configurations
- Network Issues: Connectivity problems related to your internet service provider or network configuration
7. Contact Information
For comprehensive service support and inquiries, please contact our dedicated service team:
Email: [email protected]
Address: 4A Games Studio, Kyiv, Ukraine
Response Time: We aim to address all service-related inquiries within 24 hours
Support Hours: 24/7 Technical Support Available